Shipping, Returns, and Guarantee Information

Shipping Information

Orders are packed and shipped within two business days.  Transit time is measured in business days.  Business days are Monday through Friday (excluding holidays).  Orders placed on weekends and holidays will ship out on the next business day.

Ground Shipping (up to ten business days)

All US addresses.  Your local post office or regional carriers may provide final delivery.  Processing may take up to two business days before your order ships.

Order amount before tax                               Cost

$75.00+ (before tax)*                                               FREE

* If your order meets or exceeds the amount advertised on the website, you qualify for free ground shipping.

Standard Shipping (up to eight business days)

All US addresses.  Processing may take up to two business days before your order ships.

Order amount before tax                               Cost

$0 - $50.00                                                                $8.50

$50.01 - $100.00                                                      $10.95

$100.01 - $200.00                                                    $12.95

$200.01+                                                                   $13.95

2-Day Delivery (two business days)

Physical addresses only.  Not available for PO Box and APO/FPO addresses.  Orders must be placed by 1:30 PM ET to ensure 2-day delivery.  Delivery to Alaska and Hawaii may take 3 business days.

Order amount before tax                               Cost

$0 - $50.00                                                                $23.50

$50.01 - $100.00                                                      $25.95

$100.01 - $200.00                                                    $27.95

$200.01+                                                                   $28.95

Shipping Holidays

Terrene Outfitters and our shipping partners will not be shipping or delivering on the following holidays:

New Year's Eve - Only 2-Day packages will be delivered

New Year's Day

Martin Luther King, Jr. Day

Presidents Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving – Only 2-Day packages will be delivered

Christmas Day

Additional Shipping Holidays for those with PO Box and APO/FPO addresses:

 

Columbus Day

Veterans Day

Rock Solid Guarantee

We believe all of our products should be as tough as the people who use them and as beautiful as the amazing places their journeys take them.  If you are not completely satisfied with any of our products, or they do not perform to your satisfaction, simply return it for a replacement or refund.

Products damaged due to wear and tear will be replaced for 50% of the current retail price.

Return Policy

Terrene Outfitters will accept returns on anything that was purchased through our website. Although there is no set time limit, we kindly ask that returns be made in a as soon as possible with all original packaging and that items be kept in new condition with all tags attached. Returns received more than one year after the purchase date will be refunded with Terrene Outfitters merchandise credit.

To initiate a return, please contact us at customerservice@terreneoutfitters.com

Products purchased through one of our retail partners, or through Amazon.com, should be returned to the original place of purchase.